Refund policy

01The principle

If a product does not do what its product page says, we fix it or refund it. If a product does what it says and you have downloaded it, the sale is final. That is the whole policy; the rest of this page is the detail.

By completing checkout you ask us to deliver the download straight away and acknowledge that, once delivery has started, any statutory right to withdraw from the purchase no longer applies. This is the standard rule for digital content.

02When we refund

Within 14 days of purchase, you are entitled to a full refund if:

• the product does not work as described on its product page and we cannot fix it within a reasonable time;
• the file is missing content the product page listed, and we cannot supply it;
• you were charged more than once for the same order;
• your payment cleared but you never received a working download link, and a resend did not fix it.

Give us the chance to put it right first: most problems are a setup step or a UEFN version mismatch, and a fix is usually faster than a refund.

03When we do not refund

• you changed your mind, or bought the wrong product, after downloading it;
• the product works as described but is not what you hoped for creatively;
• your island did not reach the players or earnings you expected;
• you are unable to use the product because of your own hardware, account standing with Epic, or a UEFN version we do not yet support and have said so;
• the request comes more than 14 days after purchase;
• the files have been shared, resold or redistributed.

04How to ask

Email [email protected] or use the live chat with your order number, the email address you paid with, and what went wrong. Screenshots or a short clip help. We reply within one business day and, if a refund is due, we say so in that reply.

Please contact us before opening a dispute with your bank or card issuer. A chargeback on a delivered product is treated as fraud, and it makes a refund slower for you, not faster.

05How refunds are paid

Card payments were processed by Paddle, our reseller and merchant of record. Paddle returns the money to the card or account you paid with, usually within five to ten business days of approval, depending on your bank.

Crypto payments are refunded in the same coin, for the same coin amount you sent, to a wallet address you give us on the same network you paid on. Network fees for the return transfer are deducted from the refund. We cannot refund in a different coin or in cash.

When a refund is issued, the download links for that order stop working and your licence to use the product ends.

06Your statutory rights

Nothing on this page reduces rights that consumer law gives you and that cannot be excluded, including the right to a product that matches its description. Where the law where you live grants more than this policy does, the law applies. See also our terms of service.