Refund policy

01No refunds

All sales are final. We do not offer refunds.

Every product is a digital file delivered by download, usually within minutes of payment. Unlike a physical item, a download cannot be “returned unused.” By completing checkout you ask us to deliver the file immediately and accept that the purchase cannot be cancelled or refunded afterward.

That covers every case, including (without limitation):

• changing your mind after purchase;
• buying the wrong product;
• the product not matching your creative hopes, even if it works as described;
• your island not getting the players or earnings you expected;
• problems caused by your hardware, Epic account, or a UEFN version we do not support;
• duplicate or accidental purchases;
• sharing, reselling or redistributing the files.

02If you cannot download

A missing or broken download link is not a refund. Contact support with your order number and the email you paid with — we will resend a working link or help you open the file. Email [email protected] or use live chat.

Please contact us before opening a dispute with your bank or card issuer. A chargeback on a delivered digital product is treated as fraud: download links are revoked and the buyer may be barred from future purchases.

03Your statutory rights

Nothing on this page reduces rights that consumer law in your country gives you and that cannot be excluded by contract. Where such law requires more than this policy, that law applies. See also our terms of service.